Frequently Asked Questions

Is there a free trial or demo available?

Yes! You can contact us to schedule a free demo at anytime.
Who else is using this?

Diversion Manager is currently deployed in over 500 police department, agencies and communities. Additionally, our client base includes prosecutors, courts, judges, probation, pretrial services, and community corrections agencies.
Adding your Court/Clerk and Judge during registration (optional)?

If you wish to have the name of your court/clerk and presiding judge appear on your Certificate of Completion, you can add that information when you register for a course. Simply enter the name of your court/clerk in the “Court/Clerk (optional)” field and the name of your judge in the “Judge (optional)” field. Those values will appear on your certificate when you successfully complete your course.
Can I configure Diversion Manager to fit my specific needs?

Yes, Diversion Manager allows you to configure your diversion and alternative resolution workflows to meet your office or agency's requirements. Our team will work with you to understand your specific needs and help set up the platform for a smooth and seamless transition.
How do you handle data backups and recovery?

All information is stored securely on Microsoft Azure Cloud and gets backed up with each new update to the platform.
How much does this cost?

All of our programmes are typically participant funded and cost $50-$75.
How do I know if the person that I assigned to take the course is the one actually taking the course?

Advent has the ability to capture student responses which can be used in post course assessment meetings between participants and their case workers.
Who has access to information on the platform?

Access to information on the platform is restricted to your office or agency and our team, ensuring security and compliance.
How will I be notified if the participants don't successfully complete?

Advent allows you to select which notifications that you want to receive so that you can configure how and when you are notified upon participants completing certain tasks. We have the ability to notify you upon participant registration, payment, when they begin their course, when they pass their course, and when they fail their course or if their course expires. These client notifications are only available via Insight (Office Enrol) and Workflow (Application Model).
What should I do if I encounter an issue with the platform?

Should you experience any bugs or issues with our platform, please contact us for prompt assistance.
How do I get someone enrolled into your programme?

eLearning can be accessed through a self-registration model, whereby participants are directed to our site to enrol themselves. Also, the eLearning application can be accessed by our clients, which provides them with an administrator point of view. The eLearning application supports our clients with a number of administrative tools which helps them to operate their programmes more efficiently.